Refund policy

Return & Refund Policy

We want you and your pup to love your order. If something isn't right, we'll help.

Damaged, defective or wrong items: If your item arrives damaged, defective, or isn't what you ordered, email us at hello@shopdogson.com within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund to your original payment method — your choice. In most cases you won't need to send the item back.

Change of mind: We're unable to accept returns for change of mind, incorrect size selection, or items that have been used, washed, or chewed. Please check the size guide on each product page before ordering.

Cancellations: You can cancel an order within 12 hours of placing it for a full refund. After that, the order may already be on its way to you.

Refund timing: Approved refunds are issued within 3 business days. Depending on your bank, it may take 5–10 business days to appear on your statement.

Questions? Email hello@shopdogson.com — we usually reply within 1–2 business days.